Siyini Isivumelwano Sezinga Lesevisi?
Isingeniso:
I-Service Level Agreement (SLA) idokhumenti echaza izinga lesevisi ikhasimende elingalilindela kumthengisi noma umphakeli. Ngokuvamile kuhlanganisa imininingwane efana nezikhathi zokuphendula, izikhathi zokuxazulula, kanye namanye amazinga okusebenza okufanele ahlangatshezwe ukuze abathengisi bafeze izithembiso zabo. I-SLA iphinde isize izinhlangothi zombili ukuphatha okulindelekile, njengoba iveza ukuthi yiziphi izinsizakalo ezizohlinzekwa nokuthi kufanele zilethwe nini.
Izinhlobo zama-SLA:
Kunezinhlobo eziningi zama-SLA atholakalayo kuye ngohlobo lwesevisi olunikezwa umthengisi. Lokhu kungasukela ekutholakaleni kwenethiwekhi kanye isofthiwe ukwesekwa kwezivumelwano zokubamba iwebhusayithi kanye nezivumelwano zokugcinwa kwesistimu. Ngokuvamile, i-SLA kufanele inikeze imininingwane yokuthi yiziphi izinsizakalo ezizohlinzekwa, kanye nezidingo ezithile zezikhathi zokuphendula kanye nokuxazululwa kwanoma yiziphi izinkinga.
Izinzuzo ze-SLA:
Kumakhasimende, Isivumelwano Sezinga Lesevisi sinikeza ukuthula kwengqondo ukuthi lokho abakulindele kuzofinyelelwa futhi bazothola isevisi abayikhokhele. Kusebenza futhi njengesisekelo sokuxazulula izingxabano uma kuvela izinkinga. Kubathengisi, i-SLA isiza ukuqinisekisa ukusebenza okungaguquki futhi ikhombisa ubungcweti kumakhasimende angaba khona.
Yiziphi Izingozi Zokungasebenzisi i-SLA?
Izingozi zokungabi ne-SLA endaweni zingaba zibalulekile. Ngaphandle kwesivumelwano esichazwe ngokucacile, kungaba nzima ukunquma ukuthi ubani onesibopho sanoma yiziphi izinkinga eziphakamayo ngenxa yokusebenza kabi noma ukulethwa kwezinsizakalo. Lokhu kungase kubangele izingxabano ezibizayo nezinyathelo zomthetho, kanye nokulimaza isithunzi somthengisi. Ukwengeza, ngaphandle kwe-SLA, amakhasimende angase akhungatheke uma lokho ayekulindele kungafezeki futhi anqume ukuyisa ibhizinisi lawo kwenye indawo.
Isiphetho:
Sekukonke, ukuba neSivumelwano Sezinga Lesevisi endaweni kungasiza izinhlangothi zombili zinikeze isevisi engcono kakhulu komunye nomunye. Kubalulekile ukusibuyekeza isivumelwano ngokucophelela ngaphambi kokusayina, ngoba yisona esizocacisa izinga lenkonzo enikeziwe nokuthi izingxabano zisingathwa kanjani uma kukhona okungahambi kahle. Ngokusungula okulindelwe okucacile kusenesikhathi, zombili izinhlangothi zingagwema ukungezwani okubizayo phansi komugqa.
