Iyini i-MTTA? | Kusho Isikhathi Sokuvuma
Isingeniso
I-MTTA, noma i-Mean Time To Acknowledge, isilinganiso sesikhathi esimaphakathi esisithathayo ukuze inhlangano yazise futhi iphendule isicelo sesevisi noma isigameko. I-MTTA iyimethrikhi ebalulekile emkhakheni wokuphathwa kwesevisi ye-IT, njengoba isiza izinhlangano ukuthi ziqonde ukuthi zikwazi ngokushesha kangakanani ukuphendula kumakhasimende noma izidingo zabasebenzisi.
Ibalwa Kanjani I-MTTA?
I-MTTA ibalwa ngokuhlukanisa isikhathi esiphelele esichithwe kuvunyelwa futhi kuphendulwa izicelo zesevisi noma izehlakalo ngenani lezicelo noma izigameko ezenzeke ngesikhathi esithile. Isibonelo, uma inhlangano ithole izicelo zesevisi eziyi-10 phakathi neviki, futhi kuthatha isamba samahora angu-15 ukwamukela nokuphendula lezo zicelo, i-MTTA ingaba amahora angu-15 / izicelo eziyi-10 = amahora angu-1.5.
Kungani I-MTTA Ibalulekile?
I-MTTA ibalulekile ngoba isiza izinhlangano ukuthi ziqonde ukuthi zikwazi ngokushesha kangakanani ukuphendula izidingo zamakhasimende noma zabasebenzisi. I-MTTA ephezulu ingabonisa ukuthi inhlangano idonsa kanzima ukuphatha kanye nokuxazulula izicelo zesevisi noma izehlakalo, ezingaholela ekunganeliseki kwamakhasimende kanye nokuncipha kokukhiqiza. Ngokuqonda nokuthuthukisa i-MTTA, izinhlangano zingahlangabezana kangcono nezidingo zamakhasimende nabasebenzisi bazo.
Ungayithuthukisa Kanjani I-MTTA?
Kunezindlela ezimbalwa izinhlangano ezingathuthukisa ngazo i-MTTA:
- Sebenzisa uhlelo lokulawula izehlakalo: Uhlelo lokulawula izehlakalo lungasiza ukwenza lula inqubo yokwamukela nokuphendula izicelo zesevisi noma izehlakalo.
- Izisebenzi zokuqeqesha ngezinqubo zokulawula izigameko: Ukuqinisekisa ukuthi abasebenzi baqeqeshwe kahle ezinqubweni zokulawula izigameko kungasiza ekunciphiseni isikhathi esisithathayo ukwamukela nokuphendula izicelo zesevisi noma izehlakalo.
- Qaphela i-MTTA futhi uhlonze izindawo okufanele zithuthukiswe: Ukuqapha njalo i-MTTA nokuhlonza izindawo okufanele zithuthukiswe kungasiza izinhlangano zibone futhi zibhekane nezingqinamba noma ezinye izinkinga ezithinta ikhono lazo lokuqaphela ngokushesha nokuphendula izicelo zesevisi noma izehlakalo.
Ngokusebenzisa lawa kanye namanye amasu, izinhlangano zingathuthukisa i-MTTA futhi zihlangabezane kangcono nezidingo zamakhasimende nabasebenzisi bazo.
Isiphetho
I-MTTA, noma i-Mean Time To Acknowledge, isilinganiso sesikhathi esimaphakathi esisithathayo ukuze inhlangano yazise futhi iphendule isicelo sesevisi noma isigameko. Kuyimethrikhi ebalulekile emkhakheni wokuphathwa kwesevisi ye-IT, njengoba isiza izinhlangano ukuthi ziqonde ukuthi zikwazi ngokushesha kangakanani ukuphendula kumakhasimende noma izidingo zabasebenzisi. Ngokuqalisa uhlelo lokulawula izigameko, ukuqeqesha abasebenzi ngezinqubo zokulawulwa kwezigameko, nokuqapha i-MTTA nokuhlonza izindawo okufanele zithuthukiswe, izinhlangano zingathuthukisa i-MTTA futhi zihlangabezane kangcono nezidingo zamakhasimende nabasebenzisi bazo.
